Sun StorageTek Array Administration Guide, Version 6.5.0. PDF. Sun StorageTek Common Array Manager User Guide for Open Systems. HTML. PDF. Sun StorageTek Common Array Manager CLI Guide, Version 6.5.0. HTML. PDF. Sun StorageTek Common Array Manager Software 6.5 Product Library Documentation. The Sun StorageTek Common Array Manager Software Installation Guide is a combined software installation and initial configuration guide. This guide describes how to install management and configuration software, and how to perform initial storage planning and configuration. Consult the hardware installation guide for your array Common Array Manager Software Features. The Sun StorageTek Common Array Manager (CAM) software provides an easy-to-use interface from which you can configure, manage, and monitor Sun StorageTek and Sun Storage arrays. Overview. CAM software provides the following: Browser interface New Local Command Line Interface Remote Command Line Interface xii Sun StorageTek Common Array Manager Software Installation Guide • January 2007 How This Book Is Organized Chapter 1 provides an overview of the Sun StorageTek Common Array Manager software and installation process. Chapter 2 describes how to install the Common Array Manager software and the local and remote host management software. Service Advisor integrated with the Sun StorageTek Common Array Manager software. Reference information for the CLI Sun StorageTek Common Array Manager CLI Guide sscs man pages. Preface xiv Third-Party Web Sites Sun is not responsible for the availability of third-party web sites mentioned in this Sun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not. The Sun Storage Common Array Manager Installation and Setup Guide describes how to install Oracle’s Sun Storage Common Array Manager software and how to perform initial configuration for RAID and JBOD open systems storage arrays. For help with installing the arrays, see the hardware installation guide for your array.Sun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not.Oracle’s Sun Storage Common Array Manager includes the following documentation integrated within the software: Sun Storage Common Array Manager online help Available via the “Help” button within the Sun Storage Common Array Manager browser interface. Service Advisor Provides guided, FRU-replacement procedures with system feedback for allThis chapter describes two types of complete installation of Common Field Manager software: Off a local senior host; On a central management server These procedures …Sun StorageTek Common Array Manager Software Release Notes, v6.0.1: HTML: PDF: Sun StorageTek Common Array Manager Software Release Notes, v6.0: HTML: PDF: Sun StorageTek Common Array Manager Software Installation Guide, v6.0: PDF: Sun StorageTek Common Array Manager CLI Quick Reference, v6.0: PDF The Sun Blade 6000 Disk Module expanders are SES-2 compliant. These enclosure management features are available through the management software, Oracle’s Sun Storage Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring. E-mail alert notification. FRU identification and ... Uninstall all versions of the Sun StorageTek Configuration Service management software prior to the Common Array Manager 5.1.0.10 release. Later versions do not have to be removed. 2. Decide on the installation type you want to perform, and go to one of these sections: Installing the Full Management Software; Custom Installation OptionsVersion. 4.21.7.0 Latest. Release Date. Oct 5, 2020. Type. Software - System Management. Download Software. The HPE Smart Storage Administrator (HPE SSA) is a web-based application that helps you configure, manage, diagnose, and monitor HPE ProLiant Smart Array Controllers and now other storage devices as well, such as …SANtricity Storage Manager. SANtricity ES Storage Manager 10.77 Software and Array Documentation l. SANtricity Storage Manager 8.3x l. Sun Storage Common Array Manager Software. Sun Storage Common Array Manager 6.10 l. Sun Storage Common Array Manager 6.9 l.Sun Storage Common Array Manager Array Administration Guide, Version 6.9.0 (English) l This document describes how to configure and monitor Oracle's Sun Storage, … The Sun StorageTek Common Array Manager software is a web-based management software that provides both a browser interface and a command-line interface (CLI) for configuring and managing arrays on an external management host. Management host platforms can be: Note - Windows XP Home Edition is not supported. The Sun StorageTek Common Array Manager software is a web-based management software that provides both a browser interface and a command-line interface (CLI) for configuring and managing arrays on an external management host. Management host platforms can be: Note - Windows XP Home Edition is not supported. About the Management Software. Oracle’s Sun Storage Common Array Manager (CAM) software is a key component for the initial configuration, operation, and monitoring of Sun Storage 2500-M2 arrays hardware. It is installed on a management host cabled to the array via out-of-band Ethernet. Note: In-band management is also supported.Sun Storage Common Array Manager Software Release ... - Oracle. EN. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk ... Starting the Management Software. The Sun StorageTek Common Array Manager provides a browser interface for accessing the management software from any host that is connected to the site LAN. The web-based browser interface is the primary interface for configuring, managing, and monitoring the system. Dec 31, 2014 · Software: Common Array Manager, version 6.8.1. License Term: Perpetual (subject to termination under the SLA) Licensed Unit: Software Copy. Licensed unit Count ... The Sunset StorageTek Common Array Administrator Installation Software CD provides three installation-related wizards: GUI software installer - Enables you to use one graphical user output wizard to establish an selection of applications to support a local either remote management horde.sun storagetek common array manager software; Sun Storagetek Common Array Manager Software 6.5 UPDATED Download; Oracle Sun Storage 2540-M2 Server Array- Specs Pricing Info.. Use for RPC remote ... Download PDF.. Installation and Administration.. TITLE, OUTPUT.. Sun Storage Common Array Manager Quick Start Guide. DXi 2.3.4 …Firmware delivered with Sun Storage Common Array Manager software can be installed using the Install Firmware Baseline feature. However, moving from one major firmware release to another (6.x to 7.x) requires a utility specific to the array family.With new arrays, the mapping of the access LUN to the default domain is installed at the factory. If you lose this mapping, before installing in-band, use out-of-band management and the Common Array Manager software to re-map the access LUN to the default domain. See the Online Help in the software for more information about mapping.This chapter describes two types of complete installation of Common Field Manager software: Off a local senior host; On a central management server These procedures …As part of the installation of the Common Array Manager software, the script puts the array firmware files in a directory on the management host. When you upgrade the firmware, the software analyzes the firmware installed on the array. If the firmware on the host is newer, and you choose to install, the software installs the firmware on the array.https://cam-management-host:6789. cam-management-host is the IP address or host name of the host where you installed the Common Array Manager software. 3. Log in as root (Solaris) or administrator (Windows). For Solaris OS and Linux, root already exists for the machine on which you installed the software.The purpose of this document is to provide an easily accessible reference for the supported browsers and operating systems for Sun Storage Common Array Manager (CAM), version 6.10. Scope Please refer to the page for Sun Storage Common Array Manager Software 6.10 Documentation on the Oracle Technology Network for complete information …For instructions to download CAM, please refer to <Document 1296274.1> How to Download Common Array Manager (CAM) Software and Patches. For …Sun StorageTek Common Array Manager Software Installation Guide. This chapter describes how to install the management software using a graphical interface or the …Dell Array Manager is storage management software that provides Array, Disk, Volume and Enclosure management functions. Through a common interface Array Manager let's you configure and manage local and remote storage attached to your system while your system remains online. Dell Array Manager is a software tool for installing and …The Sun StorageTek Common Array Manager Installation Software CD provides three installation-related wizards: GUI software installer - Enables you to use a graphical user …Sun Storage Common Array Manager (CAM) - Version 6.0 and later: Sun StorageTek[TM] Flexline 380 (FLX380) with Common Array Manager ... reference can be used by end-user and all levels of support personnel for purpose of verifying component firmware and management software compatibility. For instructions to download CAM, ...Sun Storage Common Array Manager Quick Start Guide, Version 6.8.x This guide can help you with the basic steps of installing Oracle’s Sun Storage Common Array Manager software. If you are upgrading from a previous version or need additional information, see the Sun Storage Common Array Manager Software Installation and Setup Guide.快速入门指南. 本指南可帮助您了解 Oracle Sun Storage Common Array Manager 软件的基本安装步骤。. 如果要从先前版本升级或者需要其他信息,请参见《Sun Storage Common Array Manager 安装和设置指南》。. 相关文档链接请参见文档、支持和培训。.Uninstall all versions of the Sun StorageTek Configuration Service management software prior to the Common Array Manager 5.1.0.10 release. Later versions do not have to be removed. 2. Decide on the installation type you want to perform, and go to one of these sections: Installing the Full Management Software; Custom Installation OptionsIncluded with the Sun Storage Common Array Manager installation package and DVD is Microsoft Operations Manager 2005 (MOM), an IT services management tool. MOM is a separate application that integrates with Sun Storage Common Array Manager, and is delivered as a zip file with the other Sun Storage Common Array Manager installation files.Dell Array Manager is storage management software that provides Array, Disk, Volume and Enclosure management functions. Through a common interface Array Manager let's you configure and manage local and remote storage attached to your system while your system remains online. Dell Array Manager is a software tool for installing and …About Array Registration. When you install the management software on a new host, the Storage System Summary page displays as blank with no arrays listed. On all subsequent logins to the Common Array Manager, the Storage System Summary page is displayed with the arrays you registered with the software.The Sun Storage Common Array Manager Installation and Setup Guide describes how to install Oracle’s Sun Storage Common Array Manager software and how to perform initial configuration for RAID and JBOD open systems storage arrays. For help with installing the arrays, see the hardware installation guide for your array.5. From the Oracle Java Web Console page, select Sun Storage Common Array Manager from the Storage section of the Oracle Java Web Console page. Providing Site Information. When you open the Common Array Manager after a first-time installation, the General Configuration page displays. 1. Enter the required site and contact information for your site.Install Oracle's Sun Storage Common Array Manager 6.9.x software and perform initial configuration for RAID and JBOD open systems storage arrays. This document describes how to configure and monitor Oracle's Sun Storage, StorageTek, and FlexLine arrays using the Sun Storage Common Array Manager software, version 6.9.0.As part of the installation of the Common Array Manager software, the script puts the array firmware files in a directory on the management host. When you upgrade the firmware, the software analyzes the firmware installed on the array. If the firmware on the host is newer, and you choose to install, the software installs the firmware on the array.The Common Array Manager software can manage arrays with either in-band and out-of-band connections at the same time. Copying Configuration Files and In-Band Management. If you are going to copy a configuration file to a management host that will have in-band communication with the array, ...How to Download Common Array Manager (CAM) Software and Patches [ID 1296274.1] Note - Each array should be managed by one CAM management host only. Installing the management software on more than one host to manage the same array can cause discrepancies in the information reported by CAM.The Sun StorageTek Common Array Manager (CAM) software suite is your main tool for Sun Storage array enclosure management, monitoring, and service capabilities. The software has both a secure browser interface and a command-line interface (CLI). CAM is supported for use with Solaris, Linux and Windows platforms. Viewing Sun Storage …Predict Your Design. Line Array Calculator (LAC) is a software tool providing two-dimensional acoustic simulation and mechanical validation of flown and ground-deployed VTX Series and SRX900 sound systems. Line Array Calculator’s enhanced acoustical modeling includes color SPL mapping, 0dB Isobar, and SPL attenuation modes with …Sun StorageTek Common Array Manager Software Release Notes. This document contains important information about Release 6.0.0 of the Sun StorageTek Common Array Manager software or information that was not available at the time the product documentation was published. Read this document so that you are aware of issues or … The SAS expander on the Virtualized Multi-Fabric 10GbE NEM is SES-2 compliant. These enclosure management features are available through the management software called the Sun Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring. Sun StorageTek Common Array Manager contains two user interfaces, a full command line and a web UI. The web UI has not been evaluated for accessibility and is not included in this VPAT. ... Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. … Starting the Management Software. The Sun StorageTek Common Array Manager provides a browser interface for accessing the management software from any host that is connected to the site LAN. The web browser interface is the primary interface for configuring, managing, and monitoring the system. Two command-line interfaces options are also provided. The SAS expander on the Virtualized Multi-Fabric 10GbE NEM is SES-2 compliant. These enclosure management features are available through the management software called the Sun Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring. Sun StorageTek Common Array Manager Software Release Notes, Release 6.1: PDF: Sun StorageTek Common Array Manager Software Installation Guide, v6.1: HTML: PDF: Sun StorageTek Common Array Manager CLI Quick Reference, v6.1: PDF: Sun StorageTek Common Array Manager User Guide for the J4000 Array Family, Version 6.1.2: HTML: PDF RS RAID Retrieve. Download. 5.0 on 88 votes. RS RAID Retrieve is a Windows tool to help repair multi-disk storage arrays and recover data from failed, corrupted and degraded RAID arrays. ...degraded RAID arrays. Compatible ...reassembling the array entirely in ...of most common RAID... Software; User manual. Sun Storage Common Array Manager Array Administration Guide C H A P T E R. 1. ... “Logging Out of the Management Software” on page 10. About the Browser Interface. The browser interface provides …Note - For other arrays managed by the Sun StorageTek Common Array Manager, firmware, this release may require special firmware instructions. Refer to the Sun StorageTek Common Array Manager Software Release Notes, Release 6.1.2 (or later) for the latest firmware information and a list of firmware files for your array.Uninstall all versions of the Sun StorageTek Configuration Service management software prior to the Common Array Manager 5.1.0.10 release. Later versions do not have to be removed. 2. Decide on the installation type you want to perform, and go to one of these sections: Installing the Full Management Software; Custom Installation OptionsSun StorageTek Array Administration Guide, Version 6.5.0. PDF. Sun StorageTek Common Array Manager User Guide for Open Systems. HTML. PDF. Sun StorageTek Common Array Manager CLI Guide, Version 6.5.0. HTML. PDF. Sun StorageTek Common Array Manager Software 6.5 Product Library Documentation.Latest version: 6.9.0.16 See all. Developer: Oracle Corporation. Used by 1 person. Old versions. Sun Storage Common Array Manager CLI 6.8. Sun Storage …Sun StorageTek Common Array Manager contains two user interfaces, a full command line and a web UI. The web UI has not been evaluated for accessibility and is not included in this VPAT. ... Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. …Sun StorageTek Common Array Manager Software Installation Guide. This chapter describes how to install the management software using a graphical interface or the …Sun Storage Common Array Manager Quick Start Guide (English). This guide can help you with the basic steps of installing Oracle's Sun Storage Common Array Manager software. If you are upgrading from a previous version or need additional information, see the Sun Storage Common Array Manager Software Installation and Setup Guide.Sun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not.Windows: Uninstall all versions of the Sun StorageTek Configuration Service management software prior to the Common Array Manager 5.1.0.10 release. Later versions do not have to be removed. Check that previously installed services, such as the Storage Automated Diagnostic Environment, are not performing a function on the array over the Ethernet …Sun Storage Flexline 380 Array Sun Storage Common Array Manager (CAM) - Version: 5.0 and later [Release: ... [TM] Configuration Service or CAM Software., or SANtricity ES Storage Manager Solution Steps to Follow Every volume built on an Sun StorageTek [TM] 6000/25x0 array line has two properties, ...The SAS expander on the Virtualized Multi-Fabric 10GbE NEM is SES-2 compliant. These enclosure management features are available through the management software called the Sun Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring. Sun Storage Common Array Manager Software Release Notes. Use this document for instructions about how to download the latest Oracle’s Sun Storage Common Array Manager software and learn about new features, related documentation, system requirements, notable bug fixes, and known issues for the CAM 6.9.0_20 product release. Sun Microsystems, Inc. www.sun.com Submit comments about this document at: http://www.sun.com/hwdocs/feedback Sun StorageTek ™ Common Array Manager SoftwareThe Sun Blade 6000 Disk Module expanders are SES-2 compliant. These enclosure management features are available through the management software, Oracle’s Sun Storage Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring. E-mail alert notification. FRU …The Common Array Manager software provides an easy-to-use interface from which you can configure, manage, and monitor Sun StorageTek and Sun Storage arrays. The software includes a distributed architecture which enables you to manage Sun/StorageTek Storage platforms throughout your company, regardless of location.List the management software application that<br /> you are logged in to.<br /> Modify the management software application<br /> that you are logged into.<br /> Show all of the operating systems that are<br /> supported by the array. The values returned can<br /> be used in subsequent requests to create or<br />2 Sun Storage Common Array Manager Software 6.8.1 Release Notes • September 2011 About the Software Sun Storage Common Array Manager software provides an easy-to-use interface from which you can configure, manage, and monitor storage arrays. The software includes a distributed architecture enabling you to designate local andThe SAS expander on the Virtualized Multi-Fabric 10GbE NEM is SES-2 compliant. These enclosure management features are available through the management software called the Sun Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring.To use the Sun Storage Common Array Manager, users and roles must be defined on the host and assigned in the array management software. Make sure the following user names are defined on your systems: ... User names in the array management software must be currently defined users on the host. To add new users to hosts running Solaris …The array management software configures both physical and logical storage components. The components of a storage array configuration are as follows. Initiator - A port on a Fibre Channel (FC) host bus adapter (HBA) that allows a host to gain access to the storage array. The initiator has a World Wide Name (WWN) that is globally unique.The Common Array Manager software provides an easy-to-use interface from which you can configure, manage, and monitor Sun StorageTek and Sun Storage arrays. The software includes a distributed architecture which enables you to manage Sun/StorageTek Storage platforms throughout your company, regardless of location.These enclosure management features are available through the management software, Oracle’s Sun Storage Common Array Manager (CAM), which provides a system …The Common Array Manager software provides an easy-to-use interface from which you can configure, manage, and monitor Sun StorageTek and Sun Storage arrays. The software includes a distributed architecture which enables you to manage Sun/StorageTek Storage platforms throughout your company, regardless of location.Sun StorageTek Common Array Manager Software Release Notes, Release 6.1.2 ...Sun Storage Common Array Manager provides several storage profiles that meet most storage configuration requirements. By default, the New Volume wizard will allow you to select a default pool with its default profile of RAID-5 characteristics. The profiles that display are specific to the model of the array and the drives it supports.Starting the Management Software. The Sun StorageTek Common Array Manager provides a browser interface for accessing the management software from any host that is connected to the site LAN. The web-based browser interface is the primary interface for configuring, managing, and monitoring the system. Sun Storage 2540 Array - Version Not Applicable and later Sun Storage Flexline 380 Array - Version Not Applicable and later All Platforms Goal. Automatic Service Request (ASR) is a feature of the array management software that monitors the array system health and automatically notifies Oracle when critical events occur. OUTPUT. Sun Storage Common Array Manager Software Release Notes Release 6.10 for Solaris OS Host l. Review important late-breaking information about Sun Storage Common Array Manager 6.10. Download. Sun Storage Common Array Manager Version: 6.10.0 Third Party License README l. This Third Party License README …How to Download Common Array Manager (CAM) Software and Patches [ID 1296274.1] Note - Each array should be managed by one CAM management host only. Installing the management software on more than one host to manage the same array can cause discrepancies in the information reported by CAM. 1. On the local terminal, enter the following to enable display from the Common Array Manager host: $ xhost + 2. Telnet to the Common Array Manager host (where the Common Array Manager Installation CD or download file is located, and where the Common Array Manager will be installed): telnet n.n.n.n. 3. After logging in, switch user to root: $ su - Common Array Manager Software Features The Sun StorageTek Common Array Manager software provides an easy-to-use interface from which you can configure, manage, and monitor Sun StorageTek storage arrays. New features in Release 6.0.1 iSCSI support for Sun StorageTek 2510 Array Minimal (CLI-only) installationSun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not.Sun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not.
. Notetaker
Software: Common Array Manager, version 6.8.1. License Term: Perpetual (subject to termination under the SLA) Licensed Unit: Software Copy. Licensed unit …Sun StorageTek Common Array Manager Software Installation Guide. This chapter describes how to install the management software using a graphical interface or the …Note - For other arrays managed by the Sun StorageTek Common Array Manager, firmware, this release may require special firmware instructions. Refer to the Sun StorageTek Common Array Manager Software Release Notes, Release 6.1.2 (or later) for the latest firmware information and a list of firmware files for your array.Software: Common Array Manager, version 6.8.1. License Term: Perpetual (subject to termination under the SLA) Licensed Unit: Software Copy. Licensed unit …Service Advisor integrated with the Sun StorageTek Common Array Manager software. Reference information for the CLI Sun StorageTek Common Array Manager CLI Guide sscs man pages. Preface xiv Third-Party Web Sites Sun is not responsible for the availability of third-party web sites mentioned in thisThe SAS expander on the Virtualized Multi-Fabric 10GbE NEM is SES-2 compliant. These enclosure management features are available through the management software called the Sun Common Array Manager (CAM), which provides a system administrator with the following capabilities: Event and fault monitoring.The Sun StorageTek Common Array Manager Installation Software CD provides three installation-related wizards: GUI software installer - Enables you to use a graphical user …Sun Storage Common Array Manager does not provide an SNMP agent that can be queried using SNMP ’GET’ operations. At times, the devices themselves support SNMP ’GET’ operations although all the arrays supported by the array management software at this time do not.Sun StorageTek Common Array Manager Software Installation Guide. This chapter describes how to install the management software using a graphical interface or the …The Sun StorageTek Common Array Manager software provides you with an easy-to-use interface to configure, manage, and monitor Sun StorageTek storage systems, including the Sun StorageTek 6140 Array. You can also use the Common Array Manager software to diagnose problems, view events, and monitor the health of your array.Notas de la versión del software Sun Storage Common Array Manager, versión 6.10 l Revise la información más reciente e importante sobre la actualización 6.10 de Sun Storage Common Array Manager. Download : Sun Storage Common Array Manager, Software Release Notes, Release 6.10 Update for Solaris OS Hosts (English) l Review …This guide can help you with the basic steps of installing Oracle’s Sun Storage Common Array Manager software. If you are upgrading from a previous version or need additional information, see theSun Storage Common Array Manager Software Installation and Setup Guide. See Documentation, Support, and Training for documentation links.The Common Array Manager software can manage arrays with either in-band and out-of-band connections at the same time. Copying Configuration Files and In-Band Management. If you are going to copy a configuration file to a management host that will have in-band communication with the array, ...Windows: Uninstall all versions of the Sun StorageTek Configuration Service management software prior to the Common Array Manager 5.1.0.10 release. Later versions do not have to be removed. Check that previously installed services, such as the Storage Automated Diagnostic Environment, are not performing a function on the array over the Ethernet …Sun Storage Common Array Manager software models the aggregated connections as a single, logical SAS port. The information displayed in the Access Configuration Summary only lists the connected port with the higher alphanumeric sort. For example, if Ports 0 and 2 are connected into the same expander, only Port 2 is listed.Sun Microsystems, Inc. www.sun.com Submit comments about this document at: http://www.sun.com/hwdocs/feedback Sun StorageTek ™ Common Array Manager SoftwareDownload popular programs, drivers and latest updates easily No specific info about version 6.8. Please visit the main page of Sun Storage Common Array Manager RAID Service Advisor on Software Informer. xii Sun StorageTek Common Array Manager Software Installation Guide • January 2007 How This Book Is Organized Chapter 1 provides an overview of the Sun StorageTek Common Array Manager software and installation process. Chapter 2 describes how to install the Common Array Manager software and the local and remote host management software. This article documents Sun StorageTek 2540 (FC) Array's components firmware baseline bundled in each corresponding CAM release and patched versions. This document assumes the relevant array product is managed with Common Array Manager. This reference can be used by end-user and all levels of support personnel for purpose ….